FAQs
About Our Jewelry
Is Ezra Gems jewelry really waterproof?
Yes. Every Ezra Gems piece is built on a stainless steel base with 18K gold plating, so it holds up to showers, swimming, sweat, and everyday water exposure without fading or tarnishing. You never need to take it off.
Will Ezra Gems jewelry turn my skin green?
No. Green marks come from copper and brass alloys reacting with moisture and skin. Ezra Gems uses a stainless steel core with 18K gold plating, so there is no copper against your skin and no green marks.
Can I shower, swim, or work out in Ezra Gems jewelry?
Yes. Our jewelry is designed for nonstop wear, from work to workouts to showers to swims. The stainless steel base resists corrosion from water, sweat, and chlorine.
Is Ezra Gems jewelry hypoallergenic?
Yes. All pieces are hypoallergenic and free of lead, nickel, and cadmium, which makes them safe for sensitive skin and sensitive ears.
What is Ezra Gems jewelry made of?
Our jewelry is 18K gold plating over a stainless steel base, with select gold-filled pieces and genuine freshwater pearls. The stainless steel core provides the durability while the gold plating delivers the finish.
Does Ezra Gems jewelry tarnish or fade?
No. Ezra Gems jewelry is tarnish-free. The 18K gold finish over corrosion-resistant stainless steel means no fading, no dulling, and no polishing required.
How long does the gold plating last?
With normal everyday wear, including water exposure, the 18K gold plating is built to last for years. Avoiding harsh abrasives and storing pieces in the pouch they arrive in will extend their shine even further.
Are your earrings safe for sensitive ears?
Yes. All earrings are nickel-free and hypoallergenic, made for sensitive ears without itching, redness, or irritation.
What is the difference between gold plated and gold filled jewelry?
Gold plated jewelry bonds a layer of 18K gold over a base metal. Gold filled jewelry uses a thicker, pressure-bonded gold layer. Ezra Gems offers both, always over a stainless steel core so every piece stays waterproof and tarnish-free.
How do I care for waterproof gold plated jewelry?
Very little care is needed. Rinse with water and pat dry after heavy sweat or saltwater, skip abrasive cleaners, and store pieces in the pouch they arrive in. No polishing or special maintenance required.
What does evil eye jewelry mean?
Evil eye jewelry is a centuries-old symbol of protection believed to ward off negative energy. Our evil eye pieces are waterproof and tarnish-free, made to be worn every day rather than saved for occasions.
Is Ezra Gems a legit jewelry brand?
Yes. Ezra Gems is a woman-owned jewelry brand based in California, shipping real 18K gold-plated stainless steel pieces with published shipping and return policies and responsive customer support.
Orders & Shipping
What currency are prices in?
All prices on the site are in USD.
Where does Ezra Gems ship from?
We ship from California, and we ship worldwide.
How long does processing and shipping take?
Orders are processed within 1 to 2 business days. Within the United States, standard shipping takes 5 to 8 business days and express takes 2 to 3 business days. Pre-order and Exclusive Drop items may need extra processing time.
Do you offer free shipping?
Yes. Shipping is free worldwide on all orders over $50. Below that, U.S. standard shipping is $4.95 and express is $9.95.
Do you ship internationally?
Yes. We ship to Canada, the UK, France, Germany, Ireland, Australia, and the rest of the world, with free shipping on orders over $50. Below that, international economy shipping starts at $5.00 with delivery in 7 to 21 business days depending on destination. International customers are responsible for any customs duties, taxes, or import fees.
When will I get my tracking number?
Tracking numbers are updated 1 to 4 days after your order ships. If you have not received one after 7 business days, email hello@ezragems.com.
Can I cancel my order?
Yes, with no penalty, as long as it has not shipped yet. If it has already shipped, please use our return process instead.
I entered the wrong address. What should I do?
Reply to your order confirmation email with the correct address, or email hello@ezragems.com within 24 hours. We can update the address if we hear from you inside that window. After 24 hours we are not able to reroute the package or issue a refund for an undeliverable address.
Returns
What is your return policy?
You have 14 days from the date you receive your order to request a return. Items must be in original, unworn condition with all original packaging. Items that are scratched, damaged, or show signs of wear are not eligible.
Do I get a refund or store credit?
Your choice. You can have a refund to your original payment method, or store credit as an Ezra Gems gift card that never expires. Either is issued within 3 to 5 business days of us receiving your return.
Who pays for return shipping?
Customers handle return shipping. There is a $6 flat rate return shipping fee within the U.S., deducted from your refund or store credit. International customers arrange and pay for their own return shipping. We recommend a trackable service.
Are any items final sale?
Yes. Pierced earrings cannot be returned for health and hygiene reasons, which is standard across the jewelry industry. Clip-on earrings and ear cuffs are returnable. Last Chance and marked-down sale items are also final sale. Final sale status is noted on the product page before you buy.
What if my item arrives damaged or incorrect?
Email hello@ezragems.com within 7 days of delivery with your order number and a photo. We will replace it or refund you in full including all shipping costs. This applies to final sale items too.
How do I request a return?
Request a return from your customer account, use the contact form in the site footer, or email hello@ezragems.com. Include your order number and tell us whether you want a refund or store credit. Your order number is all we need, no receipt required.
Can I return a gift?
Yes. Email us with the order number from the packing slip and we will issue store credit in your name, so the original purchaser is not notified.
Still have questions?
Email us at hello@ezragems.com. Customer support hours are Monday through Friday, 9 AM to 5 PM PT. Please include your order number so we can help faster.